Portfolio mapping
Inventory of services by ministry and public body, with their legal basis, volumes, revenue and digital maturity.
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Offer 01
Digitising public services
From mapping the service portfolio to running the digital counter, NovaGov industrialises the transformation of an administration, service by service, without disruption for the citizen or the officer.
The starting point
Services digitised one at a time produce silos.
A national administration delivers several hundred services to citizens: civil status records, secure documents, licences, tax clearances, fees and charges. Each has its own legal text, form, validation workflow and collection method.
Digitising case by case, project after project and donor after donor, produces applications that do not talk to each other, duplicated reference data and revenue collected outside the Treasury circuit. NovaGov addresses the whole portfolio with a single doctrine, shared templates and a shared platform, then deploys in waves.
01
What we deliver
Per-service digitisation kits
Product sheet, target process, functional and technical specifications, legal note, draft agreement. A complete file, ready for decision and contracting.
Multichannel digital counter
Web portal, mobile app, USSD for basic phones, and an assisted physical counter so that no citizen is left behind.
Interoperability hub
Secure, logged exchanges between administrations, shared reference data (persons, businesses, land parcels), supporting documents requested only once.
Reference-based payment
Each act carries a unique payment reference, payable by mobile money, card, bank branch or counter, and reconciled automatically with the revenue.
Steering
Dashboards of revenue, lead times and volumes, by service, entity and territory, available to the supervising authority and the Ministry of Finance.
02
How a programme unfolds
The horizons below are indicative; they are adjusted to the agreed scope and the administration's calendar.
| Horizon | Work | Expected outcome |
|---|---|---|
| First 100 days | Portfolio mapping, shared doctrine, selection of the first wave, contractual framework and governance. | An agreed list of services to launch, a timetable and a signed agreement. |
| 12 months | First wave in production: digital counter, reference-based payment, dashboards, officer training. | Services visible to citizens and revenue traced end to end. |
| 36 months | Roll-out in successive waves, interoperability hub, skills transfer and complete documentation. | A coherent portfolio of digital services, operated with the administration and reversible. |
03
What it changes
For the citizen
- A procedure accessible from a basic phone, a smartphone or a counter.
- A displayed, enforceable fee, paid through the channel of their choice.
- A time-stamped proof at every step and a known lead time.
For the officer
- A complete, readable file, with no re-keying.
- A clear work queue and automated checks.
- No more cash handling at the counter.
For the Treasury
- Every act matched to a revenue, every revenue matched to an act.
- Funds ring-fenced with a licensed institution, remitted on the agreed dates.
- A consolidated, real-time view by service and by territory.
Start with a mapping
An initial mapping of the service portfolio is enough to ground priorities in facts. We carry it out ahead of any commitment.